the system, I still had their equipment. The rep tells me the reason why I only got refunded ONE charge was because my bank told them that was the only charge that went through even though I had three charges debited and cleared from the account. After asking to speak with a supervisor, I was told that this matter would be escalated and I would receive a call back within 24 hours. 4 days, 5 hours ago. At that point, I had been on the phone for an hour and 23 minutes (I have a screenshot to prove it) and got nothing resolved. Several members of my family have Spectrum and after this they will be switching as well.
I began having problems after the first month with my internet and when I finally called today, I find out they downgraded me back to basic internet (but are still charging me the higher price). When the service tech arrived he installed the modem phone and one connection to my main living room. I want to give 0 stars.
I've had the TV go out and no service at all half a dozen times. 25, 2018 After spending an hour on the phone with Spectrum Cable determining my cable plan, a installation date was selected with a window between 2:00 and 3:00. Never does a day go by without an issue. Cable is out and when you call their number, a recorded voice says there are no outages in your area. 2 people found this review helpful Synia lord of the flies behavior essay conclusion of Durham, NC Verified Reviewer Original review: Sept. After 12 months my bill went from 170 to 240 monthly.
I'm contacting the Better Business Bureau because this is just nuts. When I stated the salesman said the 2 extra drops were free he stated, "Yea the salesman always mess up and promise everything to get the sale." I told him that is fine and please schedule the install. The tech didn't show up until almost.
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