the wi-fi, we likely can't either; you'll yell at us anyways. Typically much more stressfull at the luxury service level, Front Desk Agents are expected to know and be everything. Perhaps surprising, we don't have advanced degrees in Accounting, Public Relations, Marketing, Business, Computer Science, Civil Engineering, and Swahili. We are expected to be a front desk agent, an operator, a bellhop, houseman, guest service representative, housekeeper, sales coordinator, information specialist, entertainment critic, restauranteur, stock broker, referee, janitor, computer technician, plumber, ice-breaker, postman, babysitter, dispatcher, laundry cleaner, lifeguard, electrician, ambassador, personal fitness trainer, fax. Oh, that reservation you booked at m (note, folks, that all major hotel chains have a 'best rate guarantee' when you book with them directly) that you now want to change at the hotel; I'm sorry, you've paid m, not the hotel. I understand your frustration and confusion but we cannot simply change an agreement you have with a completely seperate entitiy.
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